Application Support Engineer - Integrations Team

Application Support Engineer - Integrations Team

• Global Technology Company with Household Name
• 12 Month Day-Rate Contract role – high likelihood of extension / a conversion to a permanent employee down the line
• Offering: $473 per day including super
• Hybrid work arrangement – 2 days per week in Sydney CBD office, 3 days WFH

Our client is a well-known, Global Tech Company that are helping companies all over the world enhance their workflow through their digital solutions.

*** Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be current Permanent Residents or Australian Citizens to be considered for this role ***

What’s in it for you?

• Join a reputable, Global Technology Company
• Solve and troubleshoot complex integration issues relating to their internal platform
• Supportive and inclusive team environment where idea-sharing and collaboration is encouraged
• Superior onboarding and training and development provided
• Hybrid working model outlined above
• Competitive Day Rate outlined above + a high likelihood this role will extend or be converted to a permanent position

What you’ll bring?

• Must have 2+ years of experience within either application technical support or software development environment.
• Experience working with JavaScript / Java / PowerShell development skills for the purposes of writing and troubleshooting.
• Must be able to read, write and debug basic JavaScript code.
• Strong knowledge of LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder)
• Strong understanding of Email Infrastructure (e.g. Exchange, Office 365, Postfix)
• Advanced knowledge of Web Services (SOAP, REST)
• Strong knowledge of OAuth and OIDC. Experience providing SaaS / PaaS support.
• A fundamental understanding of ITIL framework
• Advanced knowledge of the components in a web applications stack.
• Experience with relational databases (e.g. MySQL, Oracle).
• Experience using Linux/Unix OR Microsoft Server.
• Experience using tools like Splunk/Wireshark and understanding common SaaS cloud and on-premises infrastructure components.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations

What you’ll be doing?

• Working as part of the Integration Team in Sydney to troubleshoot customer queries / issues
• Responding to tickets from customers / escalations that arise internally
• Providing support to users/administrators of this company’s platform over the phone and over Teams
• Working on a rostered work-week, mostly 7:30am – 3:30pm OR 8am – 4pm
• Contributing to the evolution of best practices for the delivery of support services in the organisation
• Understanding this company’s platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.

How to Apply?

To apply online, please click on the link below!

Alternatively, for a confidential discussion or to discuss other technology roles in Australia, please contact Jimmy Flynn on 0488 732 269.

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